Privacy Policy

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Last updated: 6 August 2024

1. Introduction     

Welcome to Tutor Me Online ("we," "our,"  "us"). We are committed to protecting your privacy and ensuring  that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.tutormeonline.co.uk, and use our services. By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect 

We may collect and process the following types of personal data:

• Personal  Identification Information: Name, email address, phone number, address.
• Payment  Information: Credit card or bank details for processing payments.
• Usage  Data: Information about your use of our website, such as IP address, browser type, access times, and pages viewed.
• Student  Information: Details about the  student, including their name, age, educational needs, and progress.
• Recorded  Lessons: Video and audio recordings of all online Zoom lessons for safeguarding purposes.

3. How We Use Your Information 

We use the information we collect in the following ways:

• To provide, operate, and maintain our services.
• To improve, personalise, and expand our website and services.
• To process transactions and manage your orders.
• To communicate with you, including sending updates, newsletters, and marketing materials.
• To monitor and analyse usage and trends to improve user experience.
• To ensure compliance with legal obligations and to protect our rights and the safety of our users.
• To safeguard children by recording online lessons.

4. Sharing Your Information 

We do not sell, trade, or rent your personal information to others. 

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing and hosting.
• Legal  Requirements: If required by law or to comply with legal processes, we may disclose your information to authorities.

5. Visitors to Our Website 

We collect standard internet log information and details of visitor behaviour patterns. This helps us find out the number of visitors to the various parts of our website. We use Google Analytics to analyse use, which involves placing cookies on your device. These cookies collect data anonymously, and we do not use them to identify individuals.

6. Data Security We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, or destruction. This includes:

• Secure password authentication and periodic password changes.
• Limited access to shared network drives to authorised staff only.
• Data stored on secure, encrypted hosted infrastructure.
• Regular updates of anti-virus and anti-malware software.
• Use of firewalls to secure network traffic.

While we strive to protect your data, the transmission of information over the internet is not entirely secure. We cannot guarantee the security of your data during transmission.

7. Your Rights 

You have the following rights regarding your personal data:

• Access: Request a copy of the information we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain conditions.
• Objection: Object to the processing of your data in certain circumstances.
• Data  Portability: Request transfer of your data to another service provider.
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To exercise these rights, please contact us at info@tutormeonline.co.uk.

8. Cookies 

We use cookies and similar tracking technologies to enhance your experience  on our website. You can set your browser to refuse cookies, but some parts of our website may not function properly without them.

9. Third-Party  Links 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any linked websites you visit.

10. Children's Privacy 

Our services are directed to children under the age of 18. We take special care to protect children's personal information. All online lessons are recorded strictly for safeguarding purposes and stored securely. If you have concerns about your child's privacy or the recordings, please contact us.

11. Data Transfers Outside the EEA 

Data that we collect about you may be transferred to, accessed, used, or stored in a country outside the European Economic Area. We ensure that any transfer, access, and use of your personal data comply with applicable laws and this privacy policy.

12. Data  Breaches 

We have procedures in place to prevent data breaches. In the event of a breach that poses a high risk to your rights and freedoms, we will notify you and the Information Commissioner's Office (ICO).

13. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.

14. Complaints  or Queries 

We strive to maintain the highest standards when collecting and using personal information. If you believe  our practices are unfair or misleading, please contact us. We also welcome suggestions for improvement.

15. How to  Contact Us 

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: info@tutormeonline.co.uk